Staples! So, listen to this saga. For Christmas I bought my mother a very nice, cute, and compact photo printer. My mom being practical and thrifty, yet entirely appreciative, knew she did not really need it. I, being somewhat scatterbrained, lost the receipt. So returning it was destined to be a problem. (Staples, not quite so easy) But good old mom wrastled her way to a full return for store credit, in the form of a lovely Staples giftcard, which my mom immediately handed over to me. Yippee! But what did I want to buy from the office superstore? Actually, nothing, unless they sold iTunes giftcards. I wasn't sure if they would, but I was tickled when I walked into the store and was pleasantly welcomed by a whole wall of them! Double Yay!So I bought a large number of cards and happily sauntered to the cash register. There is always drama at the West Orange, Staples cash registers, but it didn't even bother me. The cashier even joked, "Someone likes to download music!" and I smiled. It was all utterly cordial, until I was harshly told that iTunes cards cannot be purchased with a Staples card. It is almighty "policy." It is written and taped to the counter, which clearly is where any rational argument ends.
But I was not done. Find my conversation with Rhonda, a Staples customer service rep. Staples. NOT SO EASY! I will never shop there again.
Initial Question/Comment: Why can I not use a Staples giftcard to buy iTunes cards?
Welcome to Staples. We will be with you shortly. *The estimated wait time is an estimation and may or may not be an accurate reflection of your wait time. However, your position in queue is accurate.
Rhonda has joined this session! Connected with Rhonda
Paul: Hello
Rhonda: Hello Paul
Paul: I was very disappointed to learn a Staples giftcard could not be used to buy an iTunes card
Rhonda: The gift cards are limited to purchases, they can not be used for staples.com orders, only store purchases. I am sorry about that.
Paul: I went to the store and tried to buy them there
(long pause)
Paul: Hello?
Rhonda: I am sorry about that,
Paul: Should I be able to buy them in the store? Given what you said, it sounds like I can, just not from staples.com
Rhonda: Did the store tell you this could not be applied to iTunes?
Paul: yes
Rhonda: I am sorry, they can not be used for that purchase, I understand that is frustrating,
Paul: Very. It really doesn't make any sense
Rhonda: It should specify the requirements on the back of the card.
Paul: Is there any reason why a staples card can only be applied to certain items bought from staples?
Rhonda: I am sorry, I do not know why,
Paul: Well, I will remember this. I had higher hopes from Staples
Paul: Thank you for your help
Rhonda: You as well.









